Frequently Asked Questions

Files and folders in your online storage account are safe and secure on our servers. Use any IBackup applications like destop client, web-manager etc for secure data backup. Your files and folders are transferred and stored using industry standard 256-bit AES encryption - ideal for higher security needs of Financial, Healthcare and Government organizations.

WARNING: IBackup does not store your Private encryption key on its servers. It is recommended that you archive it safely to backup and restore your data. However, you do not have to remember in case you opt for the Default encryption key.

No. Once the Private encryption key is assigned to your account it cannot be changed. However, you can create a new account and start using it with an encryption key of your choice.

Once you enter your Username and Password, subsequent communication uses 128-bit SSL encryption for transfer including the username/password portion, and others cannot view the information as clear text. You will see the pad-lock sign once you login. However, when you just navigate to http://www.ibackup.com, the site is not secure as with almost any site on simple navigation.

The IBackup applications and data are hosted at multiple world-class data center locations. The data centers provide the physical environment necessary to keep the servers up and running 24x7. These world-class facilities are custom designed with raised floors, HVAC temperature control systems with separate cooling zones, and seismically braced racks. They offer the widest range of physical security features, including state-of-the-art smoke detection and fire suppression systems, motion sensors, and 24x7 secured access, as well as video camera surveillance and security breach alarms.